If your modem indicates that mobile broadband has been disconnected or that it has no internet with a tower, the most common resolution is simply to reboot the modem.
Make sure the battery is removed and remove the power plug. Leave the power unplugged for 10-15 seconds.
If you still have the same problem, power the modem off again and reseat the SIM by sliding it out of its slot and pushing it back in. The SIM location of a Netgear MR1100 "Nighthawk" modem can be seen in the picture below:
If you still experience the same problem after powering the modem back on, please contact us for further support.
Comments
11 comments
Hello,
I do not have internet connection. I did the steps above.
How can I get my service back?
Same here! Out all day. Just says broadband disconnected. Hope this is fixed soon or I will have to find another internet provider.
We have been down since 7:30 this morning. It was working then not. If someone would answer or call back…. Its almost like they ghosted
I have been without internet since 730 to 8 am this morning!! What is going on!! We pay a lot of money not to have service!
I’ve had no internet service all day and no one has responded to my email I sent at 8:30 am. Any help?
My service has been down all day. I pay too much money for this to be happening. When will it be back on?
Our service is down. No one to talk to, very frustrating. We’ve had great service for the last 6 mos. Must be something with infrastructure.
This is ridiculous. Fix the problem! Last time it was a “clerical issue”. We have been down all day.
I had the same issue a week ago... I can’t stand to pay $140 a month for Internet that doesn’t work. I’ve always appreciated KP’s customer service. But it has been a week for me and no response.
I’m TRYING to cancel my service with them and have happily moved to HallsNet
Same H/W?
I have never had a problem with my service for over a year now. I hope this is fixed ASAP.
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